I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. 1. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. When prompted, enter the settings. 100. Options. SMTP Settings. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 67. Bypass Child Safe & Virus Safe. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). These are both DNS content filters that adjust the behaviour of the VM default DNS. 1 and all appears in order. Click: My Apps. 17-04-2023 12:57 - edited 17-04-2023 12:58. Here you’ll find all the help you need for Virgin Media related problems and issues. resolved IP Address is 185. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Recently while trying to access certain websites, golfing etc (please no digs). You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. The VM forum team might be able to help. Mobile customers can also use the app to keep on. Users can change their settings at any time in My Virgin Media. com (connection reset error). 3 Once logged in, select ‘My apps’ tab’. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. It’s easy to turn on. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 222 and 208. 100. These are two settings — Virus Safe and Child Safe. Chatter and natter. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. More about Virgin Internet Security. 168. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I am trying to turn on the web safe settings but it's not working. These are two settings — Virus Safe and Child Safe. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. 0. There have been a few complaints about this recently. 8. 168. 24/7 email & live chat customer support. 1. Also check the. Virginmedia. This is a fast and very easy trick that can work even if you're not a Virgi. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Pick a category to get started. To access your Virginmedia. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Could it be a different situation, i. Stay safe online. Switch on Child Safe. Follow these easy steps: 1. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. I've taken a look at the threads you hav. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Access your bills, diagnose faults and manage your package. VPN Apps for all devices and unlimited simultaneous connections. We would like to show you a description here but the site won’t allow us. Should the issue persist post back here to have issue flagged to the forum team. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. 8. Try again to see if problem persists. 4. 0 Kudos Reply. Regards, Steven_L. Then click on parental controls and then turn it on. Click: Web Safe. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Recently, many Virgin media users have complained Netflix not. on 21-03-2023 15:29. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. How to access advanced settings. I keep getting the message seen in the attached picture. 220. Email address. Find the right spot for your hub. If you see two software update options available, choose the one you want to install. I can look into doing this for you, I will send you a PM. e. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Home Phone. To turn parental controls off on Android, you need to go to the Play Store. See where this Helpful Answer was posted. on 20-08-2018 08:53. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. 67. Your previous Web Safe settings will remain active. Here you’ll find all the help you need for Virgin Media related problems and issues. 4. 4. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. Faced. com 9. Options. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. com). Parental controls block websites and applications that you think are unsuitable for your child. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. by VirginMedia on 20-08-2018 08:52. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. If it’s not a technical issue you need help with then we’re here to support you on. resolved IP Address is 185. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. The message you get from the pc isthat "something has gone wrong on our side. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. The appearance of Web Safe has changed slightly in the last few days. The Gamer Lounge. Adjust the settings according to the level of protection you want. Go to My Apps. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Child Safe is enabled by default for new A/Cs. For a single one, you may be able to get an exemption. We give all our customers a complete, market leading security package called Virgin Media Security,. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 168. And we don’t mean wrapping them in bubble wrap. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Changing DNS on your device is the best option VM have other DNS 194. 0. 0 that contains your default network information. Remember that parental control settings are only one part of online safety. * Call costs may vary. Account - Cable. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 168. To check this, go to iOS settings > Local network > ON’. Virgin Media Web Safe. I will be able to assist and get this changed for you. 168. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Toggle the button next to Child Safe option to turn it Off. These changes affect all Virgin Media email addresses ending in the. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Virgin Media Web Safe allows you to restrict certain types of. These are two settings — Virus Safe and Child Safe. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Parental controls block websites and applications that you think are unsuitable for your child. 100. Web safe provides ultimate protection when using the internet. 168. 255. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. Sorry to hear you're having some issues with signing into your online account. Like a lot of people here it seems. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 100. See. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Use a vpn or change your device dns settings to Cloud flare in the meantime. Browse Virgin Media Virgin Media Community. 1 on your browser. Regards, Daniel Options. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I'm going to send you a private message, so we can look into this for you. Anyway, I recently moved house (August) and kept the same package. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Shaun0963. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. com and we’ll look into them. I added it to the 'allowed websites' list, and it's working fine. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 8. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. and they all return the same result: ⋮. Child Safe is a known source of many problems. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Reply. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. It works now. VPN operates fine for use with : Virus Safe : Enabled. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Just bear in mind this would reset everything. Web Safe turned off but still blocking websites. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. Any website unsuitable for children is blocked by default. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Options. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. not the VM Hub. 1. 0. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Preferred DNS 192. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 168. g. You can find out more FAQs about Web Safe here. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 0 Kudos. Web Safe will help you block access to web sites known to be infected or to distribute Malware. web safe. Changing network settings to use any Public DNS should re-gain full access for the device. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. Welcome to the community and thanks for taking the time to post your issue on the forums. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. e. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Hi Ryan, Thanks for posting and welcome to our community 🙂. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. 4) or OpenDNS (208. Move message to Spam folder (default) Flag a message as. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. 159. Access your bills, diagnose faults and manage your package. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. I can access via my phone, so not really a problem. Lee_R. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. . Try computers with Cisco’s OpenDNS using 208. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Virgin Media. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. Select SPAM Settings. Site was glitchy earlier this afternoon but now seems to be work. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. 140 and not, the expected, 81. Expand the Email option. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Click: Settings. 123. Go to Account settings, then Account details b. 4. My Virgin Media App. Click here to view more details on content filters from Virgin Media’s Web Safe. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. As a result images etc aren’t downloaded automatically. We would like to show you a description here but the site won’t allow us. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. Im having the same ballache redirecting as people have been having since 2021. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. 8. Child Safe is easily customisable by clicking on the Categories,. --. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. See for more details. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 0 Kudos Reply. Virgin Media is one of the famous service providers in the UK. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Changing DNS on your device is the best option VM have other DNS 194. There is no speed problem with 16 Gig memory. 159. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Login to the Virgin Media online account and check the Web Safe settings. Any website unsuitable for children is blocked by default. If you haven’t changed your password, the default one is placed on the bottom of the router. 25-02-2023 13:20 - edited 25-02-2023 13:25. We give all our customers a complete, market leading security package called Virgin Media. 2 Log in to your Virgin Media account using your email address and password. 8 and/or 1. 1. Staying safe online with Virgin Media Web Safe. Options. If your websafe option is off, then the toggle will be greyed out. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. To check this, go to iOS settings > Local network > ON’. For best. Complete your profile. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. More about Web Safe. Tap Install Now. 168. 159. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 8. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Manual configuration settings for email. Get NordVPN - the #1 VPN for Virgin Media. 1. Community Natter. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1/help for specific device where Web Safe is not working. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Forum; Apps. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Tap Install Now. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. make sure you are using Virgin Media's DNS; if you go to 1. 168. 67. It’ll automatically detect and remove viruses, malware, ransomware and spyware. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. 99. I can not access the Manage your websafe settings via my app or via my pc. virginmedia. Options. 48. Joining in. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. 2 hours ago. VPN operates fine for use with : Virus Safe : Enabled. Virgin Phone Switchover. Hi Trying to find a solution to why I cannot access the settings for web safe. 8. Select the SPAM setting you’d like to use: Reject All Spam messages. Just bear in mind this would reset everything. Child safe not working. I have 3 devices. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. 4. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. g. 0 Kudos. If you haven’t changed your password, the default one is placed on the bottom of the router. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 140 and not, the expected, 81. Hi Ryan, Thanks for posting and welcome to our community 🙂. Hopefully when that thread concludes it will also resolve your issue. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Just sign into My Virgin Media and. Virgin Media takes online safety seriously. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 40am) that all the settings for blocked categories (e. Malware can also record or steal information like bank details or account logins. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoContact the site operator for further help. on 18-01-2023 20:59. Community Natter. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply.